Privacy Policy

This Privacy Policy describes how Evergreen Truck and DPF Services LLC (USA) and Evergreen Truck DPF Services INC (Canada) (collectively, "Evergreen Truck Service", "we", "us", or "our") collect, use, disclose, and protect your personal information when you visit our website (evergreentruckservice.com) or use our services.

We are committed to protecting your privacy and complying with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and applicable state privacy laws in the United States.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, phone number, and company name.
• Vehicle Information: Make, model, year, VIN, and service history related to your truck or fleet.
• Service Data: Details regarding the services requested, diagnostic reports, and payment history.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, schedule, and fulfill DPF cleaning and truck repair services.
• To communicate with you regarding appointments, quotes, and service updates.
• To process payments and manage billing.
• To improve our website functionality, customer service, and overall user experience.
• To comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., payment processors, CRM software).
• Legal Compliance: We may disclose information if required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of Evergreen Truck Service, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the site, and gather demographic information. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features on our website.

5. Data Security and Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your jurisdiction (such as Canada or certain US states), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt-out of marketing communications by following the unsubscribe instructions included in our emails or contacting us directly.

7. International Data Transfers

Evergreen Truck Service operates in both the United States and Canada. Information collected may be stored, processed, and transferred between the two countries. By using our services, you consent to the cross-border transfer of your personal information in accordance with this policy and applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the respective office: